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Privacy Policy

This Privacy Policy explains how Dibs Marketplace LLC ("Dibs," "we," "us") collects, uses, shares, and protects personal information when you use the Dibs apps, website (calldibss.com), and services (the "Platform"). By using Dibs, you agree to this Policy. If you don't agree, don't use Dibs.

1. Information we collect

• Account & profile: name, email, phone number, password (stored securely by our authentication provider), date of birth / age, city, ZIP, state, profile photo, bio and other details you add, and — for Users who are 16–17 — a parent/guardian's name and consent information.
• Jobs & activity: jobs you post or accept, job details and photos, addresses you provide for a job, messages you send in the app, ratings and reviews, and how you use the Platform.
• Payment information: if you use in-app payments, our payment processor Stripe collects and handles your card and (for Helpers) bank/payout details directly. Dibs receives limited transaction data (amounts, status, and identifiers) but does not store full card numbers.
• Location: your city/ZIP and, if you allow it, device location used to show nearby jobs and set your distance radius. Precise geolocation is collected only with your permission (you can turn it off in your device settings).
• Device & usage: device identifiers, app version, push-notification tokens, log data, and IP address.
• Communications: messages you send us (for example, feedback or support requests).

2. How we use information

• operate the marketplace and match you with nearby jobs and Users;
• let you and other Users contact and coordinate with each other in the app;
• send transactional and push notifications (for example, new jobs nearby, requests, and messages) — which you can control in Settings;
• support safety, moderation, fraud prevention, and enforcement of our Terms;
• provide customer support and respond to you;
• improve and develop the Platform;
• comply with law and protect the rights, property, and safety of Users, the public, and Dibs.

3. How information is shared

• With other Users (by design): to make the marketplace work, other Users can see your name, profile photo, approximate location/area, ratings and reviews, and the details of jobs you post or accept. Your exact address is shared only with the Poster and the accepted Helper for that job, and your phone number is not shown to other Users — communication happens through in-app messaging.
• Service providers (processors): we use trusted vendors to run Dibs, including Supabase (database, authentication, and hosting), Stripe (payment processing and payouts), a push-notification provider, and website hosting. They may process personal information only to provide services to us and are contractually restricted from using it for their own purposes. Stripe processes payment information under its own privacy policy.
• Legal & safety: we may disclose information to comply with law, respond to lawful requests, or protect the rights, property, or safety of Users, the public, or Dibs.
• Business transfers: if Dibs is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

4. Push notifications & location

If you enable push notifications, we store a device token to send them; you can turn notifications off in Settings or in your device. If you grant location access, we use it to show nearby jobs; you can revoke it in your device settings at any time. Turning these off may limit some features.

5. Data retention

We keep personal information for as long as your account is active and as needed to provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements. Some information — such as ratings, reviews, and records needed for safety or legal reasons — may be retained after your account is closed. We delete or de-identify information when it is no longer needed.

6. Your privacy rights

Depending on where you live (including under Virginia's Consumer Data Protection Act and California's CCPA/CPRA), you may have the right to:

• Access the personal information we hold about you;
• Correct inaccurate information;
• Delete your information;
• Obtain a copy of your information (portability);
• Opt out of the sale of personal information or targeted advertising (note: we do not sell or use data for targeted advertising).

To exercise these rights, email dibsjobs@gmail.com from the email on your account, or delete your account in the app. We will respond within the time required by law (for Virginia, within 45 days, extendable as permitted). We will not discriminate against you for exercising your rights.

Appeals: if we decline your request, you may appeal by emailing dibsjobs@gmail.com with "Privacy Appeal" in the subject line. We will respond within the time required by law. Virginia residents may also contact the Virginia Attorney General with concerns.

7. Children

Dibs is intended for people 16 and older, and Users who are 16–17 require verified parental or guardian consent. Dibs is not directed to children under 13, and we do not knowingly collect personal information from anyone under 13. If you believe a child under 13 has provided information, contact us at dibsjobs@gmail.com and we will delete it.

8. Data security

We use reasonable administrative and technical measures to protect personal information, including access controls and encryption in transit. Sensitive fields such as phone numbers and exact addresses are restricted and revealed only to the Users who need them for a job. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your choices

• Update your profile information in the app at any time.
• Control notifications in Settings, and location/permissions in your device settings.
• Delete your account in the app, which removes your access and profile (subject to the retention exceptions above).

10. Changes to this Policy

We may update this Policy from time to time. If we make material changes, we will provide notice (for example, in-app, by email, or by updating the "Last updated" date above). Your continued use after changes take effect means you accept the updated Policy.

11. Contact us

Dibs Marketplace LLC — dibsjobs@gmail.com · calldibss.com