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Privacy Policy

This Privacy Policy explains how Dibs Marketplace LLC ("Dibs," "we," "us") collects, uses, shares, and protects personal information when you use the Dibs apps, website (calldibss.com), and services (the "Platform"). Dibs has two kinds of accounts: Homeowners, who post home-service jobs and get quotes, and Businesses, local service companies that send quotes on those jobs. By using Dibs, you agree to this Policy. If you don't agree, don't use Dibs.

1. Information we collect

• Account & profile: name, email, phone number, password (stored securely by our authentication provider), date of birth (used to confirm you are 18 or older), city, state, ZIP, profile photo, and other details you add.
• Jobs (Homeowners): the jobs you post — title, description, photos, video, trade or category, general area, and the street address of the job site — plus job status and history. Your street address is shared only with the Business whose quote you award, and is revealed to that Business at award.
• Quotes (Businesses): the quotes you send, including amounts, notes, and timing. Quote amounts are shared only with the Homeowner who posted the job — never with other Businesses.
• Business account information: business name, trade (and optional second trade), service area, logo, phone, website, "about" description, years in business, contractor license number, your affirmation that you carry active liability insurance and any license your trade requires, any insurance documentation you submit, and your approval status.
• Messages, ratings & reviews: messages you send in the app, and the ratings and reviews you give and receive.
• Payment information: our payment processor Stripe collects and handles Homeowner card details and Business bank/payout details (through Stripe Connect) directly. Dibs receives limited transaction data (amounts, status, fees, and identifiers) but never stores full card numbers.
• Device & usage: device identifiers, app version, push-notification tokens, log data, IP address, and how you use the Platform. We do not collect precise device geolocation — the app does not request location permission. Your city, state, ZIP, and a job's general area come only from what you enter.
• Communications: messages you send us (for example, feedback, support requests, or disputes).

2. How we use information

• operate the marketplace — show Homeowners' jobs to approved Businesses in the relevant trade and service area, deliver sealed quotes to the Homeowner who posted the job, and reveal the job address to the awarded Business;
• review Business applications, including license and insurance information, and decide whether to approve, reject, or suspend a Business;
• process payments through Stripe — charging the awarded amount, holding it until the job is complete, releasing it to the Business, deducting the Business success fee, and issuing payouts;
• let Homeowners and Businesses message each other in the app;
• send transactional and push notifications (for example, new quotes, awards, messages, job status, and payment updates) — which you can control in Settings;
• support safety, moderation, fraud prevention, dispute handling, and enforcement of our Terms;
• provide customer support and respond to you;
• improve and develop the Platform;
• comply with law (including tax reporting) and protect the rights, property, and safety of Users, the public, and Dibs.

3. How information is shared

• With other Users (by design): to make the marketplace work, some information is shared between Homeowners and Businesses.
  • If you are a Homeowner: approved Businesses can see your name, the jobs you post (title, description, photos, video, and general area), your messages, and the ratings and reviews you give and receive. Your street address is revealed only to the Business you award, at award. Your phone number is not shown to other Users — communication happens through in-app messaging. The quote amounts you receive are visible only to you.
  • If you are a Business: your business name, trade(s), logo, service area, ratings and reviews, and your license/insurance status are shown publicly to Homeowners. Your quote amounts are visible only to the Homeowner who posted the job — never to other Businesses. Your contractor license number and any insurance documentation you submit are used for Dibs's review of your account.
• Service providers (processors): we use trusted vendors to run Dibs, including Supabase (database, authentication, and hosting), Stripe (payment processing, holding awarded funds, and Business payouts through Stripe Connect), a push-notification provider, and website hosting. They may process personal information only to provide services to us and are contractually restricted from using it for their own purposes. Stripe processes payment information under its own privacy policy.
• Legal & safety: we may disclose information to comply with law, respond to lawful requests, or protect the rights, property, or safety of Users, the public, or Dibs.
• Business transfers: if Dibs is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

4. Push notifications

If you enable push notifications, we store a device token to send them; you can turn notifications off in Settings or in your device. Turning them off may mean you miss new quotes, awards, or messages. Dibs does not request or collect device location.

5. Data retention

We keep personal information for as long as your account is active and as needed to provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements. Some information — such as ratings, reviews, and records needed for safety or legal reasons — may be retained after your account is closed. We delete or de-identify information when it is no longer needed.

6. Your privacy rights

Depending on where you live (including under Virginia's Consumer Data Protection Act and California's CCPA/CPRA), you may have the right to:

• Access the personal information we hold about you;
• Correct inaccurate information;
• Delete your information;
• Obtain a copy of your information (portability);
• Opt out of the sale of personal information or targeted advertising (note: we do not sell or use data for targeted advertising).

To exercise these rights, email dibsjobs@gmail.com from the email on your account, or delete your account in the app. We will respond within the time required by law (for Virginia, within 45 days, extendable as permitted). We will not discriminate against you for exercising your rights.

Appeals: if we decline your request, you may appeal by emailing dibsjobs@gmail.com with "Privacy Appeal" in the subject line. We will respond within the time required by law. Virginia residents may also contact the Virginia Attorney General with concerns.

7. Children

Dibs is intended for people 18 and older. Dibs is not directed to anyone under 18, and we do not knowingly collect personal information from anyone under 18. If you believe someone under 18 has provided information, contact us at dibsjobs@gmail.com and we will delete it.

8. Data security

We use reasonable administrative and technical measures to protect personal information, including access controls and encryption in transit. Sensitive fields such as phone numbers, job street addresses, and quote amounts are restricted and revealed only to the Users who need them for a job. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your choices

• Update your profile or business-page information in the app at any time.
• Control notifications in Settings or in your device settings.
• Delete your account in the app, which removes your access and profile (subject to the retention exceptions above).

10. Changes to this Policy

We may update this Policy from time to time. If we make material changes, we will provide notice (for example, in-app, by email, or by updating the "Last updated" date above). Your continued use after changes take effect means you accept the updated Policy.

11. Contact us

Dibs Marketplace LLC — dibsjobs@gmail.com · calldibss.com